Automotive Warranty Administrator

Serra Ford Farmington Hills has an opening in our Service Department for a Warranty Administrator. In accordance with company and manufacturer policies, the Warranty Administrator prepares, submits and tracks warranty repair orders and claims.  **THIS IS NOT A REMOTE POSITION**

Responsibilities:

• Prepare warranty repair orders with accuracy, legibility, and compliance to the manufacturer's warranty policies and procedures as outlined in appropriate manufacturer's Warranty Policy and Procedure Manuals.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
• Complete and maintain Warranty Administrator training and attend monthly webinars on warranty administration policy and procedure updates.

Qualifications:

• Prior experience as a Warranty/Insurance Administrator in an automotive dealership, REQUIRED but will consider candidate with prior automotive service experience
• Strong attention to detail
• Strong verbal and written communication skills
• Team player

We offer best in class industry benefits:

• Medical, Prescription, Dental, and Vision Plans
• Paid Holidays & PTO
• Company-Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Continuing Education and Career Advancement
• Vehicle Purchase Discounts

Serra Ford Farmington Hills is an equal-opportunity employer and a drug-free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.