Automotive Technician - Mark Miller

Job Description

We are currently seeking a qualified individual to join our service department as a Technician. Reporting to the Team Leader, Service Advisor, and/or Service Management, the Technician services and repairs vehicles in a timely manner with accuracy and integrity. He or she inspects vehicles for needed maintenance and repairs and communicates needs to the Service Adviser, follows all diagnostic rules as prescribed by Toyota and best practices, and verifies that repairs have been completed using test drives and proper diagnostic equipment.    

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, at least two years of automotive dealer or independent automotive shop required, a strong technical and customer service performance record, and an unrestricted driver's license and a clean driving record. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. Candidates must be able to communicate effectively and clearly, both verbally and in writing, with customers and coworkers about repairs and service needs and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Competently repair/maintain all automotive technology
• Maintains “Fixed right first time” and “Done on time” scores equal to the national average
• Notifies Service Manager of any vehicle in for repair over three days
• Ensures thorough inspections are performed on vehicles and documented according to shop policies
• Ensures completion times for all assigned jobs
• Communicates with Advisor/Team Leader any changes in jobs that alter completion/promise time (breaks part, misdiagnosed, completed job early, etc.)
• Uses software to manage vehicle repair: Service menus, Dispatching, Scheduling, and others as directed by management
• Maintains a high standard of quality workmanship for the labor performed, diagnoses with accuracy, and repairs with integrity
• Maintains a high level of cleanliness, grooming, and uniform appearance
• Ensures work area meets shop standards for cleanliness and organization
• Monitors training on University of Toyota and notifies Team Leader of needs
• Ensures that flat rate time assignments are true and accurate and uses proper warranty documentation and policies
• Arrives in good time to be dressed and ready to work by the time assigned by Service Advisor/Team Leader
• Test drives all vehicles to ensure proper repairs and preventive maintenance following route determined by Team Leader

Qualifications

• High school diploma or GED
• Post-secondary automotive training or equivalent work experience
• At least two years of automotive dealer or independent automotive shop repair required
• ASE certification a plus
• Broad scope of automotive mechanical/electrical knowledge
• Proficient with scan tool and diagnostic repair tools
• Unrestricted driver's license and clean driving record
• Must be able to drive both automatic and standard-transmission vehicles
• Neat, clean, and professional appearance
• Able to bend, kneel, squat, stand, and lift heavy objects as needed

Company Description

The Automotive Industry is thriving and Mark Miller Toyota is always looking for great people to add to our team! We believe that employees who are treated with respect and appreciation are likely to treat customers the same way. Our business succeeds because we never forget that without happy employees, we cannot expect to have happy customers. We’re looking for people who share our desire to be “Famous for Customer Service”. 

Our success is founded on our integrity, and we hire people who not only want to do outstanding work, but who also think a job should be a fun part of their day. Successful candidates must respect others and enjoy helping customers. Being a member of our team requires determination, social skills, professionalism, and an overall competitive desire for achievement. If you are interested in joining our fine family of professionals, we encourage you to continue with this job application.

Mark Miller Toyota is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, genetics, citizenship, disability, or veteran status.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) with 3% Company Match
• Paid Vacation
• Life Insurance
• Disability Insurance
• Café on Site
• Employee Discounts for Parts & Service and Vehicle Purchases