Automotive Service Writer - AutoCareer Connect

Overview:

AutoCareer Connect is on the lookout for an experienced and customer-focused Automotive Service Writer to join our partner's team in Burien, WA. This role is integral to ensuring top-notch customer service and operational efficiency in the automotive service department.

The ideal candidate will bridge the gap between customers and service technicians, facilitating effective communication and efficient management of service requests.

Key responsibilities include greeting customers, preparing accurate service estimates, scheduling appointments, and clearly explaining repair and service options.

Key Responsibilities:

• Act as the primary contact for customers seeking vehicle repairs and maintenance.
• Document customer concerns accurately and relay them to the technicians.
• Prepare and clearly articulate detailed service estimates to customers.
• Schedule and manage service appointments to ensure efficient workflow.
• Keep customers informed about the status of their vehicle's service.
• Process service orders and maintain precise records of all services performed.
• Collaborate with technicians to ensure services are completed in a timely manner.
• Maintain high levels of customer satisfaction through exemplary service.

Minimum Job Requirements:

• High school diploma or equivalent; further education or training in automotive service is advantageous.
• Proven track record as an Automotive Service Writer, Service Advisor, or in a similar role.
• Familiarity with automotive service procedures and terminology.
• Outstanding customer service and communication skills.
• Ability to thrive in a fast-paced work environment.
• Strong organizational and multitasking capabilities.
• Proficient in using computer systems and software typical in automotive service settings.
• Valid driver's license and a clean driving record.
  

Additional Information:

This is a full-time position in Burien, WA. The role may include weekend and holiday hours, depending on business requirements.

Application Process:

Candidates interested in the Automotive Service Writer position are encouraged to apply through AutoCareer Connect. Please provide a detailed resume and a cover letter that highlights your relevant experience and suitability for the position.

At AutoCareer Connect, we specialize in pairing skilled professionals with their ideal roles in the automotive industry, fostering rewarding and enduring careers.