Automotive Service Writer/Advisor at Kyyba

Title: Automotive Service Writer/Advisor

Location: Orlando FL

6 months contract

Email: leandera@kyyba.com

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Location: 100% on-site
Education: HS diploma; college education is a plus but not required
Must have good customer service skills and experience within Automotive/Diesel market


Key Responsibilities

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding ***' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction