Automotive Service Manager - Infiniti of San Jose

We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed

• Understand customer; match requirements and concerns to various service options

• Explain service being performed and keep customer informed and updated throughout the service of their vehicle

• Stay up to date on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager

• Strong focus on providing excellent customer service

• High school diploma or higher education

• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams

• Benefits

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• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Opportunities for advancement
• Vision insurance