Automotive Service Manager - Berglund Chevrolet

What we are looking for!

Berglund Automotive Group is a family-owned auto group of new and used car dealerships serving Roanoke, Salem, Lynchburg, and Bedford. Our full-line car dealerships offer new and used cars for sale, auto financing, affordable car service and genuine car parts and accessories. Our car dealerships are your one-stop shop for all things automotive.

Are you looking to grow your career? Berglund Chevrolet is looking for an experienced Automotive Service Manager to lead our Service Department, while providing the highest level of customer satisfaction.

What We Offer

• Relocation assistance available for qualified candidates
• Shop equipped with the newest technology and equipment
• Uniforms provided
• Discounts on products and services
• Work environment OSHA certified to current Air Quality Standards
• Highly productive shop
• Career advancement opportunities, promote from within
• Inspection certification reimbursement and training expenses paid to further your career
• Continued education, manufacturer hands on and web based training
• Clean and professional work environment
• Excellent growth potential with growing organization
• Life, Disability, & Health Insurance
• 401 K
• Paid Vacation

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Past experience as a Service Manager is required.
• Ability to motivate employees to their full potential.
• Strong focus on providing excellent customer service.
• Passion to train and develop a team
• Ability to develop processes that creates a great customer and employee experience.
• A high school diploma is required.
• Clean and valid Driver's License