AUTOMOTIVE SERVICE MANAGER - D.W. CAMPBELL, INC.

**Position Summary:**

We are seeking an experienced and dedicated Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will have strong leadership qualities, a passion for the automotive industry, and a proven track record of managing service operations. This role requires a keen eye for detail, excellent communication skills, and an ability to motivate and manage a diverse team.

**Key Responsibilities:**

- Oversee daily operations of the service department, ensuring efficiency and productivity.
- Manage and lead a team of service technicians and staff, providing guidance, training, and support.
- Develop and implement effective service processes and policies to maximize customer satisfaction and improve service quality.
- Monitor and analyze key performance indicators (KPIs) to drive improvements in service operations.
- Ensure compliance with safety standards, industry regulations, and company policies.
- Build and maintain positive relationships with customers, addressing inquiries and resolving issues promptly and professionally.
- Collaborate with sales to develop service promotions and communicate special offers to customers.
- Manage inventory control, ensuring the availability of necessary parts and tools while minimizing excess stock.
- Handle customer complaints and service-related issues in a timely and effective manner.
- Conduct regular team meetings to discuss service performance, challenges, and best practices.
- Stay current with automotive technology trends and advancements to effectively lead the team.

**Qualifications:**

- High school diploma or equivalent; associate or bachelor’s degree in automotive technology, business administration, or a related field is preferred.
- Previous experience as an automotive service manager or in a supervisory role within a service department.
- Strong knowledge of automotive systems, repair processes, and customer service principles.
- Excellent leadership and interpersonal skills with the ability to motivate and develop a diverse team.
- Exceptional organizational and time-management abilities.
- Proficient in using service management software and tools; experience with [specific software, if applicable] is a plus.
- Valid driver’s license and clean driving record.

**What We Offer:**

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for ongoing training and professional development.
- A dynamic and supportive work environment.

**D.W. Campbell Tire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**