AUTOMOTIVE SERVICE DISPATCHER - LEXUS OF COOL SPRINGS - Lexus of Nashville

AUTOMOTIVE SERVICE DISPATCHER

Lexus of Cool Springs is looking for our next Automotive Service Dispatcher to join our team.

PAY RATE: $39K plus commission

Benefits:

• Health and dental insurance
• Closed every Sunday and all major holidays
• Paid vacation days
• Paid Lexus training
• Vehicle reimbursement program
• IRA match program
• Christmas club program

Responsibilities:

• Implements and maintains an effective dispatch schedule to technicians to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Maintains an organized and up-to-date repair log
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Other duties as required

Requirements:

• Ability to quickly acquire in-depth Lexus parts knowledge
• Well-organized, systematic and precise in carrying out job duties
• Communicate effectively with technicians, advisors and customers
• Must be results-driven, highly energized, and customer service oriented
• Possess ability to support a Service team to top-level performance and create a world-class customer experience

Applicants must be at least 19 years old, have a clean driving record and pass a background check and drug screen.