Automotive Service Customer Care Appointment Coordinator - Full Time - New Holland Auto Group

Are you ready to start your career in the automotive industry? New Holland Auto Group has an opening for a front-line customer position. The service department is the busiest part of a car dealership, and many would say it is "Where the action is"!

We are looking for an individual to be the shining light representative for our dealership. This candidate we are seeking has a knack for communication and making customers feel welcomed and appreciated. Many of our lifelong employees started out in entry-level positions just like this!

Our company has a strong passion for both our employees and customers. We want our employees to feel empowered to help make our business better. We would list the benefits associated with the position, but the truth is, no one really reads that part of the ad anyway, so come on in, and we will tell you all about them!

If you are looking for a place you want to belong in, New Holland Auto Group, Service Department is the spot you should check out!

Job Description:

• Manage the scheduling of vehicle service, repair, and maintenance appointments for the dealership service department.
• Greet customers in a pleasant and professional manner via the phone or in person.
• Effectively listen and communicate with service customers to determine the nature of their vehicle needs.
• Manage a high volume of incoming and outbound phone calls.
• Cross Training - Service Cashier
• Training Provided

Skills/Qualifications:

• Excellent Customer Service Skills
• Team oriented
• Great listener and communicator with excellent interpersonal skills
• Ability to multi-task in a fast-paced environment
• Time management skills
• Computer Experience
• Present a professional positive image
• Flexible - Alternating Shifts

Benefits offered:

• Paid time off
• Health Insurance
• Dental Insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Employee discounts

*In order to qualify for employment, all applicants must pass pre-employment testing, which includes: Background Checks, MVR, and Drug Testing. New Holland Auto Group is an Equal Employment Opportunity employer.