Automotive Service Booking and Dispatch Administrator - RBM of Atlanta

AUTOMOTIVE SERVICE BOOKER

ABOUT RBM OF ATLANTA

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients.  We were awarded “Best of the Best” from Mercedes-Benz - Georgia's only 7 time winner.  We are also recognized as a J.D Power Diamond Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 5 consecutive years!  We have the largest service center and the largest parts inventory in the state of Georgia.  We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.  RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive hourly wage 
  • Paid holidays, sick time, and vacations
  • Great work/life balance with a 5-day work week
  • Dealership is closed on Sundays so you can spend time with your family and friends
  • Get paid EVERY Friday by direct deposit.
• Paid training and certification
  • Certified Mercedes-Benz Technical Trainer on staff
  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
  • Many career paths in both service and sales available
• Competitive insurance and retirement benefits available
  • Medical coverage and dental insurance
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service and vehicle purchases
• Onsite parking

ESSENTIAL JOB RESPONSIBILITIES:

The ideal candidate should have documented experience working as a Mercedes-Benz automotive booker or warranty administrator with knowledge of automotive: parts, diagnostic procedures, repair procedures, and general vehicle knowledge.

• Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
  • Verify flagged technician labor and comments.
  • Ensure corresponding parts, labor and applicable charges are billed correctly.
  • Verify appropriate documentation is included.
• Monitor comebacks and KPI/Warranty Key Performance Indicators.
• Provide timely and accurate reports and administrative assistance as needed.
• Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience. 
• Maintain a professional attitude, appearance, and work space.
• Complete required Mercedes-Benz and dealership training. 
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is required.
• Mercedes-Benz experience and ADP knowledge is preferred.
• Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
• Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full Time

Schedule: Day Shift