Automotive Service Advisor - Serra Traverse City

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

As an Automotive Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Automotive Service Advisor Responsibilities:

• Oversee flow of  the Drive Lane, ensure that customers receive prompt, courteous, and effective service
• Assist customers determine what services they may need based on vehicle maintenance issues
• Keep customer informed on completion times, estimates, and possible changes
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether by phone, email, text or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Effectively communicating information regarding parts, repair orders, costs, warranties, etc. with customers, peers and management 
• Schedule appointments for customers

Automotive Service Advisor Qualifications:

• Excellent customer service, interpersonal, and communication skills 
• Strong listening, observational, organizational, and time management skills 
• The ability to motivate and build rapport with people 
• The ability to work autonomously and manage your own caseload 
• An empathetic, non-judgmental and ethical approach 
• Valid driver's license 
• Professional, well-groomed personal appearance
• Possessing the ability to multitask 
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test

Automotive Service Advisor Benefits: 

Medical, Dental, Vision
$15,000 employer-paid life insurance 
401K Plan
Paid time off and vacation
Paid training
Employee vehicle purchase opportunities 
Family business 
Long-term job security
Health and wellness