Automotive Service Advisor / Service Writer - Steve Napleton Auto Group

The Steve Napleton Auto Group is family owned and operated since 1931. As part of the Napleton team, you will be part of a family of employees that puts the customer first and brings integrity to work every day. We are looking for a service advisor / service writer for our Honda store, located in Morton Grove that will adopt our core values and processes.

We pride ourselves on providing a good work environment, focused on your success. We are seeking a friendly, organized, qualified professional to lead a team of solid technicians.

Automotive Service Advisor / Service Writer Qualifications:

• Strong work ethic and attendance
• Ability to work efficiently and effectively, with a sense of urgency.
• Ability to make every customer feel as they are the most important customer of the day
• Strong communication skills
• Attention to detail

Automotive Service Advisor / Service Writer Responsibilities:

• Provide quality customer service, consistently achieving excellent CSI scores.
• Serve as communicator between customer and technician. Ensure complete understanding in regard to the services rendered.
• Continue to keep customer informed with necessary information based on service.
• Accurately verify warranty and service contracts.
• Prepare and process Repair orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
• Advise customers on additional needed services, explain all benefits
• Effectively work with technicians who perform all automotive mechanical services

Automotive Service Advisor / Service Writer Preferred Skills and Experience:

• Previous Automotive Service Advisor / Service Writer experience, 2 years minimum
• Proven track record of above average Sales and CSI scores
• Dealertrack experience is a plus