Automotive Service Advisor/ Service Writer at Gillman Chrysler Jeep Dodge Ram

Service Advisor

Gillman Chrysler Jeep Dodge Ram in Houston is looking for experienced Service Advisors to join their industry leading service team.

 Job Responsibilities:

• Automotive Service Advisors greet customers and assist them with any inquiries they may have
• Perform vehicle walk arounds and document customer concerns to enable the technician to properly diagnose and service the vehicle
• Selling Service directly to the customer on the front-lines
• Service Advisors prioritize required services, and are prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations
• Keep customers informed on completion times, service expenses, and possible changes
• Service Advisors remain involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns can be addressed
• Spend quality time building a professional relationship with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle