Automotive Service Advisor (Service Writer Exp Preferred) - McDonald Automotive

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https://www.instagram.com/mcdonaldautomotivegroup/

Compensation Overview

Average compensation for this position is $50,000 with top performers earning $100,000

What We Offer

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounts/ Pricing on Parts, Vehicles and Service
  
  

Essential Duties And Major Responsibilities

• Assist customers with service needs and selling additional services to customers
• Take ownership of the customer’s experience and leaving a positive impression on the customer
• Provide concierge support for all owner inquiries, whether by phone or in person
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Oversees the administration of warranty claims and training and supervises the service department
• All other duties assigned
  
  

Experience & Qualifications Needed To Be Successful

• 1-3-years of progressive experience in auto service is preferred but not required
• Must maintain a valid state driver’s license to drive any customer or company vehicle.
• Demonstrated ability to manage others.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
  
  

What Makes Us Different?

At McDonald Automotive Group, being family-owned and operating with three generations actively involved means that we prioritize relationships, not just transactions. Our commitment extends beyond serving our community and customers — many of whom have been with us for decades — to valuing our employees as an integral part of our family. We are honored to have team members who have dedicated decades of their careers to us, retiring as part of the McDonald legacy.

We're proud to attract highly motivated and driven individuals who are not only passionate about their work but are also dedicated to building relationships and embodying exceptional customer service. For us, it's not just about the work we do together, but the family we build along the way.

Applications for this position will be accepted and reviewed on an ongoing basis.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com