Automotive Service Advisor-PM Shift at Valley Honda

Position Title: Automotive Service Advisor-PM Shift

Location: Valley Honda Aurora, IL 60504, USA

Job Category: Auto

Requisition Number: AUTOM001067

Schedule: Full Time On-site

Date Posted: Nov 26, 2024

Job Details Description

Primary Responsibilities

• Meet with customers to determine their needs for repair or service on their vehicles, which includes gathering information and listening to customer concerns to ensure that all of their needs and expectations are understood, confirmed, and met
• Provide an accurate and upfront estimate to the customer
• Work closely with the technicians to better understand their time management/efficiency, parts ordering process, and job completion times.
• Monitor the progress of each vehicle throughout the process and update customers frequently.
• Upon completion, thoroughly review the invoice to ensure the customer's satisfaction
• Must follow safety policies and procedures
• Keep up to date on products, maintenance requirements, and other services.
• Increase customer satisfaction by building strong customer relations
• Maintain the company standards for ethical business practices, professional image, orderliness, customer service, and excellent employee and community relations

Qualifications
Skills
Behaviors
Motivations
Education
Experience Required 2 years: Experience in an automotive service environment
Licenses & Certifications

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