Automotive Service Advisor - DeVoe Cadillac

DeVoe Buick GMC hiring a Full Time Service Advisor!

This is a rare opportunity to join a family owned and operated dealership that has been serving the Naples community for over 50 years.  We provide a competitive salary and benefits package, training, and an inclusive environment.  If you are looking for a career, not just a job, we are the place for you. 

Here at DeVoe, we stand by our core values:

1.         We do the right thing
2.         We passionately care
3.         We are team orientated
4.         We are driven to excellence

Responsibilities

• Welcome and assist customers in a courteous and timely manner, collecting relevant vehicle and customer information.
• Evaluate vehicle condition based on age, mileage, and maintenance history to recommend appropriate services.
• Thoroughly review Multi-Point Inspection reports, translating technical recommendations into understandable terms for customers.
• Prepare comprehensive estimates for parts and labor costs, ensuring transparency and accuracy.
• Monitor the progress of each vehicle throughout the day, providing regular updates to customers on the status of their vehicles.
• Verify final invoices to ensure alignment with the work performed on the repair order.
• Conduct active delivery, explaining completed work, charges, and inspection findings to customers.
• Foster strong, long-term relationships with customers to encourage repeat business and referrals.
• Collaborate effectively with team members to maintain a positive and productive work environment.

Job Requirements:

• Demonstrated experience as a Service Advisor in the automotive industry.
• Proven track record of achieving exceptional Customer Satisfaction Index (CSI).
• High degree of personal ownership, accountability, integrity, and professionalism.
• Ability to thrive in a fast-paced environment and remain self-motivated.
• Excellent communication skills, both verbal and written.
• Familiarity with Reynolds and Reynolds software is advantageous.
• Stable work history with a valid driver's license and high school diploma or GED equivalent.
• Successful completion of pre-employment background check and drug screening.
• Professional appearance and strong work ethic.

What We Offer

• Family owned and operated
• Stability of an established company
• Aggressive pay plan with bonuses for above average CSI
• Experienced and tenured management staff
• Fast paced work environment
• Weekly pay checks
• Paid vacation and holidays for full time employees
• Medical, dental, and vision plans
• 401K Plan with Employer Match
• Life and Disability Insurance
• Closed on Sunday

DeVoe Automotive has been thriving in business since we opened our doors in 1968. Here at DeVoe, we make taking care of our employees a priority.  We are always seeking qualified, enthusiastic individuals to join our growing team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender.  DeVoe Automotive is a Drug Free Workplace.