Automotive Service Advisor - Anderson Ford of Lincoln North

Anderson Auto Group is looking for an Automotive Service Advisor to join our fast-paced shops in Lincoln, NE. We have three busy shops that we need to have a Service Advisor to fluctuate in any location.  We are looking for someone who wants to grow into the role and build a career in the Automotive Industry. If you're the right one for us, you will have customer service experience and a strong desire to do the right thing and treat people the right way. You take pride in your work and see yourself as bringing great value to our company. We’re a family-owned business that began in Nebraska over 30 years ago.  We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people.  Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.   

BENEFITS FOR FULL TIME SERVICE ADVISORS:  

• Paid Vacations 
• Professional Development & Continued Education  
• Employee Appreciation Events Such as Cook-Outs, Outings, and Contests  
• A 401k Match DAY ONE  
• Medical (Starting at $20/month), Dental, Vision, Life & Disability Insurances  
• Employee Discounts on Vehicles, Service & Parts  

RESPONSIBILITIES OF SERVICE ADVISORS:  

• Greet customers promptly  
• Obtain customer and vehicle information  
• Clearly report all vehicle symptoms as described by the customer  
• Determine and recommend needed maintenance base on age, mileage and history of vehicle  
• Prepare a complete and accurate estimate of cost for labor and parts  
• Establish follow up time  
• Monitor the progress of each vehicle throughout the day, and updating customers frequently  
• Verify that the final invoice reconciles with the work performed on the repair order  
• Explain all completed work and charges to customers  

REQUIREMENTS:  

• Proven record of achieving exceptional Customer Satisfaction  
• Previous experience as a Service Advisor 
• Above average energy level  
• Flexibility 
• A desire for a long-term career with a growing organization  
• Personal and professional integrity  

As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.