Automotive Service Advisor - Wayne Akers Ford

Wayne Akers Ford currently has an open position for Service Advisor.  High Volume Service Center. We are family owned and operated. If you are a team minded individual, Bi-Lingual and focused on our customer's total satisfaction, then we would like to speak to you today! The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

About Us/Benefits:

• Family Owned
• Team Environment
• Aggressive Pay Plans
• Full Benefits Package
• 401K
• Paid Vacations and Holidays

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications:

• Ability to Communicate Objectives and Meet Promise Times Effectively
• CDK Experience
• Punctual
• Team Attitude
• Good Communication Skills
• Able to Explain Repairs and Maintenance to our Customers
• Servant's Heart

Requirements:

• Drug Screening
• Valid Florida Driver's license
• Background Check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.