Automotive Service Advisor Hyundai - Empire Automotive Group

Job Description

Empire Automotive Group: Experienced Automotive Service Advisor Hyundai New Rochelle 

The candidate will have at least three years of successful auto sales experience and the will to learn their customer needs using all the available tools given for success. Candidates must have great people skills, enthusiasm, energy, a positive attitude, and drive. Candidates should also have strong telephone and computer skills.

Responsibilities

The primary goal for a service advisor is to gain customer trust. Once that relationship is established, the stage has been set for addressing customer needs, creating a life-long customer relationship, and making money for yourself and the company.

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled
• Ensures the daily inventory of technicians' time is consistently sold to service customers
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle problems; orders parts and tools as necessary
• Oversees administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunity for any individual seeking to advance in this industry. Empire has numerous dealership locations throughout Long Island, Queens, Brooklyn, New Jersey and Westchester, featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S. We continue to grow and add new locations, come grow with us!!

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Promotion from within