Automotive Service Advisor Colonial Cadillac - Colonial Cadillac

Job Title: Colonial Cadillac Service Advisor

Job Description:
Colonial Cadillac, a leading luxury car dealership, is seeking an experienced and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing our customers with the highest level of service and ensuring their satisfaction with our dealership.

Responsibilities:
• Greet customers and schedule service appointments
• Consult with customers about service needs and recommend necessary services
• Write service orders and accurately record customer information and vehicle data
• Communicate service updates and recommendations to customers
• Provide estimates for service repairs and work with customers to obtain approval
• Coordinate with technicians to ensure timely and efficient service completion
• Follow up with customers after service to ensure satisfaction and address any concerns
• Maintain accurate records and documentation of customer interactions and service history

Requirements:
• High school diploma or equivalent
• Previous experience as a Service Advisor in an automotive dealership, preferably with luxury car brands
• Strong customer service and communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Knowledge of automotive systems and repairs
• Ability to use computer software and systems for scheduling, record-keeping, and communication
• Valid driver’s license and clean driving record

At Colonial Cadillac, we strive to provide our customers with the best possible service and experience. If you are a customer-focused and experienced Service Advisor who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for career growth and advancement within our dealership.