Automotive Service Advisor (25796) - Hertz
Fort Lauderdale, FL 33315
About the Job
A Day in the Life:
Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm
What You’ll Do:
- Ensure vendors are performing requested repairs at agreed-upon pricing.
- Reviewing a wide range of vehicle repair requests.
- Ensure repairs are vended to make the most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM.
- Handle repair disputes with national account vendors.
- Validating parts pricing and labor times.
- Guarantee vehicle repairs adhere to company policies and address safety concerns.
- Efficiently drive down vendor cycle time to minimize out-of-service days.
- Handle phone calls related to vehicles experiencing extensive downtime.
- Adhere to goal-setting metrics for all job functions.
- Review vehicle repairs.
- Handle phone calls, emails, and chats.
- Working behind a desk.
- Available to a flexible schedule to support business needs that may require working weekends based on seniority shift bid.
What We’re Looking For:
- Highschool Diploma or GED.
- 3 years of previous vehicle maintenance experience.
- Minimum of 4 ASE certifications related to job scope.
- Ability to work remotely.
- Fleet experience preferred.
- Automotive vehicle repair background.
- Ability to multitask.
- Negotiation.
- Computer literate.
- Customer service.
- Experience with labor guides.
*Ability to work REMOTE – Required to be near home office*
What You’ll Get:
- Wage - $23.00/hr
- Remote Work
- Up to 40% off the base rate of any standard Hertz rental including Friends and Family
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Source : Hertz