Automotive Sales BDC - Mercedes-Benz - RBM of Atlanta

RBM OF ATLANTA MERCEDES-BENZ

SALES BDC AND PORTFOLIO MANAGER

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. 

We were awarded “Best of the Best” from Mercedes-Benz for 2023 and we are Georgia's only 9-time winner.  We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 6 consecutive years!   We have the largest service center and the largest parts inventory in the state of Georgia.  We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964. 

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive hourly wage
  • Paid holidays, sick time, and vacations – Earn PTO from your 1st day of work!
  • Great work/life balance with a 5-day work week
  • Dealership is closed Sundays
  • Get paid every Friday by direct deposit
  • Paid training and certification - Many career paths in both service and sales available
• Competitive insurance and retirement benefits available
  • Medical and Dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short- term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match from 1st day of employment
• Employee discounts for parts, service, and vehicle purchases
• Onsite parking

Looking for a great career in Automotive Retail?  Then you are looking at the right place!  We offer the resources, training, and support to be successful in the automotive industry.

We’re looking for an enthusiastic, ambitious, productive, and professional candidate to fill this role.  As a Sales Portfolio Manager, you are directly responsible for explaining the features and benefits of a new car upgrade to service customers and end-of-lease clients while maximizing customer satisfaction standards.  You should demonstrate a superior knowledge of Mercedes-Benz vehicles and programs had have exceptional selling, negotiating, and closing skills. 

ESSENTIAL JOB FUNCTIONS

• Meet and greet clients at sales and service buildings; Actively listen and ask questions to determine client vehicle needs; Engage with customers to build relationships; Maintain customer satisfaction scores standards and positive social media exposure. 
• Prospect and process full and early-term lease renewals; Set appointments with all lease clients that are coming to an end. 
• Prospect and cultivate self-generated leads to convert to sales using: CRM database and tools, personal contacts, service appointment database, and other methods; review, update and log client information and follow up on all sales leads and inquires to achieve unit sales volume objectives.
• Introduce clients to sales managers and work closely with sales associates during the delivery of client’s vehicles.
• Complete Mercedes-Benz and dealership training.  Keep up-to-date on the latest technology, vehicle features, and financial programs.
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
• Abide by company policy and departmental best practices, procedures, and perform other duties as assigned.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent and authorized to work in the USA for any employer.
• All applicants must have a clean driving record and must be insurable.
• Previous experience in a similar role with similar responsibilities is preferred.
• Available to work in-person, full-time hours.  Shifts vary.
• Excellent English verbal and written communication, listening, and interpersonal skills.
• Excellent organizational skills with the drive to work independently and ability to be self-motivated to reach goals.
• Basic problem-solving; basic mathematical skills using American units of measure.
• Extensive knowledge and ability to use technology such as computers, internet, smart phones, CRM database, etc. to effectively complete tasks.
• Physical demands include: frequently position body and move in order to greet clients and drive to/traverse dealership properties; operate equipment; and repetitive motion.  Work is conducted inside, outside, on public and private roadways, and in proximity to moving vehicles and loud noises.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.