For a quick application text APPLY to 82174

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.                                                     

Essential Duties & Responsibilities                                                     

Leadership                                                                                                     

Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs                                                   

Hires new Technicians and coordinates the smooth transition through orientation into regular service              

Shares methods, aids, and techniques to enhance Technician performance                                                           

Proactively addresses performance deficiencies and takes steps to correct                                                

Writes development plans when necessary                                                        

Administrative                                                 

Delivers superior administrative services to customers and employees within established timeframes                                                 

Leads the implementation of high-quality administrative and organizational processes                                                         

Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees                                                       

Manages billing and invoicing                                                  

Develops and maintains positive and productive relationships with customers                                                        

Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality                                                      

Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress                                                         

Coordinates repair estimates                                                     

Performs ADAS Scans                                                 

Creates reports, responds to information requests                                               

Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc                                               

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code                                                       

May act as direct supervisor in the absence of a Fixed Operations Manager                                                           

Maintains confidentiality                                                          

Other duties as assigned                                               

Required Qualifications                                                                                                                      

Experience in an administrative support role                                                      

Ability to prioritize assignments from multiple managers                                               

Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)                                                     

Credible and persuasive communication style                                                    

Self-motivated with the ability to complete assignments autonomously                                                   

Preferred Qualifications                                                                                                                     

Working knowledge of NetSuite and Adobe                  

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.