Automotive Journeyman Technician - Fresno Chrysler Dodge Jeep Ram
Fresno, CA
About the Job
Local, family owned and operated automotive dealer looking for a Automotive Journeyman Technician to join our team! Ideal candidate will be well organized and can efficiently operate in a fast paced environment while effectively communicating with fellow coworkers and management. Five or more years experience preferred. Full time with benefits.
FRESNO CHRYSLER DODGE JEEP RAM
Position Description: Service Journeyman Technician
Position Summary: Service Journeyman Technician is responsible for maintaining service operations by inspecting and repairing vehicles.
Essential Duties and Responsibilities:
- Identify mechanical problems, often by using computerized diagnostic equipment
- Test parts and systems to ensure that they are working properly
- Follow checklists to ensure that all critical parts are examined
- Perform basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires
- Repair or replace worn parts, such as brake pads and wheel bearings
- Disassemble and reassemble parts
- Use testing equipment to ensure that repairs and maintenance are effective
- Assist with the explanation to clients their automotive problems and the repairs done on their vehicles when necessary
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Make 100 % productivity the goal and keep as close to that as possible.
Use factory specifications as the standard in all repair, service, and customization work.
Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
Receive service assignments from the service dispatcher, advisor or service manager.
Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
Aid service advisor as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs.
Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
Qualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis