Automotive Detail Operations Director - Integro Professional Services, LLC

Position Summary:

The Automotive Detail Operations Director position is responsible for managing and directing all activities associated with the processing, quality, and efficiency of the automotive detail operations across the network. Working with regional and location management, this position plans, directs, manages and assigns work, implements policies and procedures, and recommends improvements in processing methods, equipment, operating procedures, and working conditions; while ensuring customer satisfaction is maintained to the highest standard.

We are looking for an Automotive Detail Operations Director to join our team! This individual needs to be highly motivated, able to work with minimal supervision, and oversee multiple locations. Applicants must reside in the South Florida area.

Primary Duties and Responsibilities:

• Daily contact with Regional and Site Management to ensure day-to-day operations are being managed in accordance with company standards and quality guidelines are being upheld and, if necessary, takes appropriate actions and measures to rectify quality issues.
• Drives quality and exceptional customer service standards while ensuring all management is distributing work in a fair and balanced manner.
• Assist in creating, standardizing, and deployment of processes, protocols, and standards relating to location efficiency, cleanliness, processing, and setup.
• Master all product knowledge, proper usage, and product demonstration tactics.
• Promotes a safe and positive work environment while effectively executing and enforcing safety policies while ensuring each location operates in compliance with all OSHA requirements, applicable laws, regulations, and company policies.
• Participates in developing and implementing a strategic plan that supports the organization’s vision and goals; translates the strategic plan to staff to ensure support; and modifies the plan in response to changing internal and external factors.
• Builds and maintains a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.
• Develops, trains, and implements a talent plan to ensure the right people are in the right position and in the right place at the right time to meet Company goals.
• Coaching and developing talent to grow both personally and professionally.
• Balances quality, productivity, cost, safety, and morale to achieve positive results in all areas. Works to improve in all areas continuously.
• Manages regional and location management performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.
• Create goals and objectives for locations, which include processing objectives and labor budgets.
• Manages departmental performance measures, including visual controls, and provides regular progress reports to the executive team.
• Other duties and responsibilities can be assigned based on company needs and skill level.

Personal Competencies:

• Intrapreneurship
  - Ability to build a culture of people who take disciplined action and are willing to go to extreme lengths to fulfill their responsibilities.
  
  - Ability to see all of the forces, events, entities, and people that are affecting (or being affected by) the situation at hand, and establish a logical, level-headed course of action.
  
  - Have the drive to be proactive and a “sensible risk taker” with an intelligent point of view.
  
  - Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
   
• Talent Advocate
  - Ability to attract, develop, and retain talented individuals; create a learning environment that ensures staff realizes their highest potential — allowing the organization as a whole to meet future challenges.
  
  - Ability to hold staff rigorously accountable for achieving their objectives.
  
  - Ability to move people from compliance to commitment
   
• Mobilizer
  - Ability to design and deliver an agile organizational structure that enables the movement of people and resources quickly to capture new market opportunities or address unexpected location needs.
  
  - Ability to demonstrate a high level of integrity, strong interpersonal skills, the ability to build consensus, and put a strong emphasis on responsibility and accountability.
  
  - Ability to anticipate and plan for changes to current organizational policies, practices, systems, etc., needed to move in new strategic directions and to ensure long-term business viability.

What we offer:

• Competitive compensation with bonus/incentive potential
• Payroll processed weekly with direct deposit
• Healthcare options including medical, vision, and dental
• 401(k) savings and retirement plans
• Life insurance
• Paid time off (PTO)

What we are looking for:

• At least 5 years of experience in Automotive Detail Management or related fields.
• Respectful and reliable with a positive “team-player” mindset.
• Exceptional attention to detail.
• Strong work ethic with the ability to work in a fast-paced, customer service-driven environment.
• Proven track record in developing, structuring, training, and managing teams.
• Present yourself well with a clean, professional appearance.
• Excellent communication and time management skills.
• Proactive, reliable, trustworthy, and takes pride in their work.
• Knowledge of automotive industry quality requirements.
• Valid driver's license with a clean driving record.
• Pass drug screening and background check.
• Ability to review and decipher location data to incorporate into action plans.
• Create and report progress and needs to executive management.

Compensation Potential: $90,000 - $175,000 yearly

Apply with us and start your future today!

With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you.

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

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