Automotive Dealership Service Advisor / Service Writer - Steve Napleton Auto Group
Palatine, IL
About the Job
We are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a fun, fast-paced and collaborative workplace where growth and advancement opportunities abound.
Automotive Service Advisor / Service Writer Qualifications:
- Strong work ethic and attendance
- Ability to work efficiently and effectively, with a sense of urgency.
- Ability to make every customer feel as they are the most important customer of the day
- Strong communication skills
- Attention to detail
Automotive Service Advisor / Service Writer Responsibilities:
- Provide quality customer service, consistently achieving excellent CSI scores.
- Serve as communicator between customer and technician. Ensure complete understanding in regard to the services rendered.
- Continue to keep customer informed with necessary information based on service.
- Accurately verify warranty and service contracts.
- Prepare and process Repair orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
- Advise customers on additional needed services, explain all benefits
- Effectively work with technicians who perform all automotive mechanical services
Automotive Service Advisor / Service Writer Preferred Skills and Experience:
- Previous Automotive Service Advisor / Service Writer experience, 2 years minimum
- Proven track record of above average Sales and CSI scores
- Dealertrack experience is a plus
Job Type: Full-time
Salary: $55,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Source : Steve Napleton Auto Group