Automotive Customer Service Representative - Mike Savoie Chevrolet Inc

Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere.

Mike Savoie Chevrolet is one of the fastest growing dealerships in the Metro Detroit area. We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The BDR role is an integral part of the communication process between the client and Mike Savoie Chevrolet. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.

Benefits:

• BCBS/BCN Medical (PPO and HMO plans offered)

- Company Sponsored Health Savings Account (HSA) Available

• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Paid GM Training (where applicable)
• Closed Sundays
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Upward potential, Gate Way to the Dealership
• State of the Art Business Development Center!

Responsibilities

• Answer customer calls and establish follows-up with service or sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales & service teams and dealership management
• Utilize CRM and DMS dealership systems
• Be available to respond to email inquiries promptly in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection & service issues

Qualifications

• Strong computer, verbal and written communication skills
• Proficient in Microsoft Excel, Google Docs etc.
• Ability to multitask 
• At least one previous role based in customer service experience (preferred)
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Time management and prioritization skills
• The ability to multi-task while being detailed oriented
• Self-motivated and goal oriented

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.