Automotive Call Center Representative - Sears Imported Autos Inc.

Sears Imported Autos is currently seeking enthusiastic individuals to join our Service Department Call Center as a Customer Service Representative. As the first point of phone contact for our valued customers, you will play a vital role in ensuring exceptional service experiences. We are looking for candidates who possess excellent communication skills, a passion for customer satisfaction, and a willingness to acquire new skills.

Key Responsibilities:

• Answering inbound service calls, which constitute approximately 80% of daily tasks.
• Handling 50 to 100 inbound calls daily, assisting customers with service scheduling and inquiries.
• Making outbound contacts with current and potential customers through phone, email, and text messages.
• Providing timely updates to customers regarding service appointments and vehicle statuses.
• Addressing routine customer questions related to maintenance, pricing, store hours, and roadside assistance.

Qualifications:

• High School diploma or equivalent required.
• Ability to work proficiently with various computer programs and applications.
• Automotive experience is preferred but not mandatory.

Benefits:

• Competitive salary
• Comprehensive benefits package, including health insurance, dental, vision, life, and short-term disability.
• Vacation policy, 401K, and profit-sharing opportunities.
• Outstanding work environment and growth opportunities within the company.

If you are an experienced Call Center Representative we invite you to grow your career and become a valued member of our team to continue to set the standard for excellence in the automotive industry.