Automotive BDC Manager - Classic Chrysler Jeep Dodge RAM -Goldsboro

Mills Auto Group is hiring a BDC Manager to join our team!  Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? If you answered yes, we want to talk to you!

WE OFFER:

• Paid Time Off
• A successful team approach with input from employees
• Quarterly and yearly employee appreciation events
• We offer affordable Health, Dental, and Vision plans
• 401K
• A great work environment
• Paid Training
• COMING SOON! We are expanding our Sales and Service departments! We are doubling in size over the next few months! Get in at the ground level!

COMPENSATION: Hourly + Commission 

BDC RESPONSIBILITIES:

• Create, maintain, and measure the internet and business development processes 
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole.  Give recognition when it is earned

BDC REQUIREMENTS:

• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 18 years, we are proud to have grown from 1 store to 31. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.