56 Boston Providence Highway, Norwood, MA 02062

Assistant Service Department Manager / Dispatcher / Assistant

Generous Pay Plan + Great Benefits!

Previous Service Manager Experience Required
CJDR Experience Preferred

$75,000 - $100,000 With Bonus!

We will also consider Service Technicians, Service Advisors, Assistant Service Managers with 3+ years’ experience!

Central Jeep Chrysler Dodge Ram is hiring now for a ‘Hands-on’ Assistant Service Manager / Dispatcher / Assistant to run our busy, state-of-the-art Service Center! The ideal candidate must be experienced, organized, highly motivated, and have a diplomatic leadership style. We’re looking for a high-caliber individual who will grow with us and foster a positive work environment for our service team.

We have a state-of-the-art facility and equipment, knowledgeable service advisors, and an honest, respectful, and transparent workplace where training, mentorship, and support are readily available. We recognize each employee's hard work, progress, and achievement. Join our team and apply today!

What we offer:

• Generous pay plan based on experience!
• $75,000 - $100,000 With Bonus!
• State-of-the-art facility
• Medical & Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off & Vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated 

Responsibilities - Assistant Service Manager / Dispatcher / Assistant:

• Hires and manages Technicians, Service Advisors, and support personnel
• Generates revenue, communicates clearly with customers, explains vehicle maintenance services as well as auto repair, develops estimates and quotes, and focuses on customer satisfaction.
• Organizes and controls the flow of service work through the service department in a professional, timely manner
• Implements and maintains an effective dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Generates repeat customers and provides resolutions of customer concerns.
• Maintains customer service records in the computer system.
• Creates work schedules and maintains proper accounting of Service Technicians' productivity
• Oversees employee training and development
• Ensures a safe working environment
• Ensures equipment is properly maintained and repaired 

Qualifications/Requirements - Assistant Service Manager / Dispatcher / Assistant:

• Assistant Service Manager or Service Advisor experience preferred
• We will also consider Service Technicians, Service Advisors, Assistant Service Managers with 3+ years’ experience
• CJDR dealership experience preferred but not required
• Knowledge of warranty procedures, work schedules, etc.
• Must have excellent customer service skills
• Must have supervisory experience and leadership skills
• Basic understanding of business management
• Valid Driver's License with a good driving record
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass pre-employment testing to include MVR and drug screening
  

About us:
Central CJDR of Norwood is one of the region's best dealerships, serving the Norwood area in Massachusetts since 1990. We love helping people from Norwood, Raynham, Taunton, Brockton, Plymouth, Fall River, New Bedford, and all points in between. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

We are an Equal Opportunity Employer and value diversity at our company. 
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.