Automation Systems Analyst II - Americold Logistics, LLC.

Primary Responsibility:
This role is responsible for the support and production operations of the Warehouse Execution System (WES) and Warehouse Management System (WMS). This position will be a strong advocate for meeting service levels and maintaining high availability in the heavily automated warehouse. This includes responding to questions from the business users and handling issues as they are reported.

What You'll Do:

• Working with the central IT / OT teams and vendors to ensure issues are properly understood and accurately assigned
• Diagnosing and resolving data and system issues to ensure warehouse usability for the consumers of the warehouse data
• Performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications.
• Some light debugging duties using SQL will be required to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams
• Coordinating with various teams and raising support tickets for all issues, analyze root cause and assist in efficient resolution of all production tickets
• Maintaining logs of all issues and ensuring resolutions according to quality assurance tests for all production processes

What Experience and Education Do You Need:

• Bachelor's degree or Minimum of 1-2 years of experience supporting warehouse automation software applications
• Thorough analysis, judgment, and problem-solving skills
• Ability to multitask and prioritize is a must
• Diligent attention to detail is essential due to the nature work
• BI and reporting knowledge and experience are a strong asset

What Could Set You Apart:

• Strong data analytical skills
• Strong knowledge of the SQL
• Good understanding of automation controls concepts (PLCs, scanners, conveyor controls etc.,)
• Proficiency in any scripting language
• Prior software development experience is a plus

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit to facility operation in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or move objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.