Automation Support Analyst - Direct Placement - TalentBurst, Inc.

Waltham, MA

About the Job

Job Opening: Automation Support Analyst

Click below to apply-
https://perkinelmer.wd1.myworkdayjobs.com/External/job/Customer-Site---NY/Automation-Support-Analyst_JR-034708

Job Title: Automation Support Analyst
Duration: Full time/ direct hire
Health benefits included
Location: Rensselaer, NY (12144)

Responsibilities:

Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customer's Windows based platform
Conduct and maintain inventories of client systems
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement, and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client's corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for instrument vendor
Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
Provides technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:

Excellent customer service skills complimented by an ability to listen to and interpret client requests
Ability to troubleshoot complex technology issues
Strong verbal and written communication skills
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

BasicQualifications:

Bachelor's Degree or relevant industry experience
2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing, and backup systems

Preferred Qualifications:

Experience with scientific instrumentation
Experience in Life Science environment

Other Requirements:

Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite
Frequently use objects, tools, or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory

Source : TalentBurst, Inc.