Auto Mechanic Arbitration - Carvana

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

This role supports the ADESA businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.

Responsibilities and Duties:  

1. Provide prompt and courteous service. Maintain a professional appearance and neat work environment consistent with company policy.
2. Ensure that customers receive prompt, courteous and efficient service from all employees.
3. Resolve any customer complaints in a friendly, courteous manner and advise the facility designated manager of all serious complaints or incidents.
4. Maintain current information on manufacturer updates and changes concerning vehicles.  
5. Perform arbitration detail inspection and test drive of vehicles to assist in determining if damage or mechanical operating condition meets the program standards as defined by the account or contract.  Notify designated supervisor or manager when a vehicle does not meet the standards as defined by the account or contract.
6. Maintain a working knowledge on improvements and changes concerning body shop labor; maintain knowledge of current rates, labor and parts charges to ensure that repair orders are completed correctly. 
7. Submit completed arbitration inspection reports to the designated supervisor or manager by download from hand-held device or submission of written report.
8. Ensure proper follow through on all directives, bulletins, schedules and reports from auction management and corporate sources.  Maintain a good flow of information and communication with all personnel.
9. Monitor all shop area conditions, vehicles, property and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.
10. Maintain good operating condition of all equipment.  Advise the facility designated manager of all equipment breakdowns and maintenance immediately.
11. Make sure all shop conditions do not threaten employee or customer safety.  Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property.  Report all incidents to the facility designated manager immediately per auction policy.
12. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.

Educational Requirements and Qualifications:  High School Diploma or GED, a basic knowledge of automotive components and systems, and basic computer skills preferred, along with two (2) years mechanical or body shop experience.  Must be qualified to operate a motor vehicle and possess a valid driver's license.

Responsibilities

• Communicate in a professional manner with customers (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents
• Ensure internal and external customers receive prompt, efficient, and courteous attention
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, mechanical or structural damage.
• Complete inspection of vehicles and ensure adherence to the defined program for the customer.
• Capture data accurately on a mobile device, and work comfortably with software and technology.
• Deliver results in a timely manner
• Maintain productivity levels as set forth by management.
• Deliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by management.
• Collaborate with management and sales team members on customer needs with insights to improve services provided
• Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed
• Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
• Complete road test if required by contract or inspection type
• Keep current on technology updates, new releases, and product development
• Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc.
• Develop and maintain knowledge and expertise in areas of competitor products
• Other duties as assigned.

Qualifications

• Experience diagnosing vehicle mechanical issues
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver's license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.
• Ability to enter data on a hand held device
• Ability to identify previous repair after appropriate training
• Ability to identify basic mechanical issues (sludge, suspension damage, radiator damage)

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.