Auto Customer Service Representative - Alacrity Solutions

Alacrity Solutions

Auto Customer Service Representative

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

The role of Auto Customer Service Representative will serve as the liaison between the client and the auditing team. Within the auto auditing department, the customer service representative will be the first notice of contact with document retrieval, claim building, and communications.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Provides thorough claim documentation for each auto claim.
• Assists auto auditors, management, and administrative team with numerous tasks including data entry, claim pulls, incoming calls, outgoing calls, etc.

Skills & Requirements:

• Support Customer Service Needs on Auto Claims.
• Provide Accurate Data Entry into Claim System.
• Manage Outbound/Incoming Calls in a Timely Manner.
• Meet Team/Personal Qualitative and Qualitative Targets.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Ability to multitask, set priorities, and manage time effectively.
• Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
• Ability to type a minimum of 50 words per minute.
• High school degree.

Supervisory Responsibilities:

• N/A

Physical & Mental Demands:

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Starting salary range:

• $14.00 per hour

Job Specifics:

• In Office (Conyers, GA)
• Full-Time (M-F, 8:30 am-5:00 pm)

Travel Required:

• None

Why Choose Alacrity?:

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.