AUS Factory Operations Specialist - Hewlett Packard Enterprise Company

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsibilities:

• Responsible for SOW system setup, pricing, banking details and factory obligations
• Create asset return requests in D365
• Responsibility for chain of custody tracking
• Manage customer returns into the factory and ensure transactions meet SOW obligations
• Monitor returned assets as they are processed and remarketed
• Manage non-conforming throughput
• Accountable for account level KPIs and Service level agreements
• Single Point of Contact for factory asset status
• Perform final cost/margin analysis on assets returned
• Execute asset reconciliation in D365
• Responsible for settlement accuracy and financial credit/rebill adjustments
• Generate and deliver Receipt Acknowledgement, Audit and Settlement Reports
• Payment requests and remittance confirmation
• Support redeploy/repair exchange order requests and manage customer owned inventory stored in our warehouse under the MDS program.

How you'll make your mark:

• Deliver the highest levels of Customer Care
• Promote the HPEFS Circular Economy philosophy.
• Ensure strongest chain of custody for hardware in our care
• Meet & exceed exacting customer KPIs
• Own & resolve all issues to successful resolution in the client's view
• Collaborate - identify, share & implement best practices.

About you:

• Bachelor's degree or equivalent technical degree
• Typically, 3 years of experience in a business-related function, preferably a sales support or service delivery role

Knowledge and Skills:

• Superior communication skills both, written and verbal
• Experience in working cross-organizationally to achieve goals
• Experience in maintaining strong working relationships and effective lines of communication with internal partners
• Excellence in planning and structuring of complex tasks, managing assignments and follow up through completion- Time management skills
• Exhibits sound business judgement and has a solid understanding of basic financial and Asset Upcycling concepts
• Proven ability to communicate and resolve complex issues independently
• Experience in responding to a wide range of inquiries and the development of appropriate action plans
• Ability to work effectively with all levels in the organization to meet or exceed stated performance expectations and commitments
• Strong Microsoft skills- ability to create Excel V look-ups and pivot tables to sort and consolidate asset data

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

Job:
Services
Job Level:
Intermediate

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $49,500.00 - $104,900.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .