Audiology Assistant - Vancouver Clinic

An audiology assistant is a person who, after appropriate training and demonstration of competency, performs delegated tasks that are directed and supervised by a licensed audiologist. Will serve as a liaison between patients, physicians, and internal/external customers in person, by email, and by telephone. Facilitate effective appointment scheduling and handle phone calls, cashiering and other medical office support duties in a courteous and efficient manner.

Schedule: Monday - Friday 8am to 5pm

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Greet and promptly room patients in a warm, professional manner, inform clinical staff of patient arrival.
• Process EPIC registration work queues, in basket messages, and other correspondence on a daily basis.
• Schedule / Reschedule appointments per established department protocols and provider preferences.
• Process referrals daily, utilize referral matrix, and contact insurance companies for required authorizations.
• Update the referral to reflect the status of the authorization.
• Utilize assigned EPIC reports, investigate missing referral information and update patient record.
• Notify patients of scheduled appointments and denied referrals promptly
• Utilize in-basket messaging to notify referring provider of denied or delayed referrals promptly.
• Respond to patients' questions regarding referrals.
• Record requests: Update open referrals with scheduled appointment date, contact information, medical records to be sent to external providers.

After appropriate training, audiology assistants will perform the following:

• Package and mail ear mold orders, device repairs, and factory returns.
• Perform inventories of equipment and supplies.
• Enter clinic supply orders.
• Clean hearing aids and other amplification devices.
• Assist audiologists with setup of technical tasks.
• Prepare materials for ear impressions.
• Maintain and restock test and treatment rooms.
• Perform checks on hearing aids and other amplification devices.
• Perform troubleshooting and minor repairs to hearing aids, ear molds, and other amplification devices.
• Perform equipment maintenance and biological checks.
• Perform non-diagnostic otoscopy.
• Perform electroacoustic analysis of hearing aids and other amplification devices.
• Instruct patients in proper use and care of hearing aids and other amplification devices.
• Demonstrate listening devices.
• Instruct patients in proper ear hygiene.
• Assist audiologists in hearing testing of pediatric patients.
• Perform infection control duties within the clinic service areas.

SKILLS AND ABILITIES:

• Excellent written and verbal communication skills
• Excellent customer service skills.
• Ability to understand and empathize with the population being served.
• Good manual dexterity.
• Excellent time management skills required.
• Computer and keyboarding skills required.
• Detail oriented and ability to multi-task.
• Must meet training requirements and have competency-based skills necessary for the performance of specific assigned tasks.

EDUCATION AND EXPERIENCE:

• High school degree or equivalent.
• Previous experience in ambulatory healthcare environment required.
• Previous experience in audiology or ENT department strongly preferred.
• Previous experience with hearing aids and assistive listening devices strongly preferred.

Pay Range:
$18.66 - $26.12

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.