Audio/Visual Support Engineer - Delmock Technologies Inc

About Our Company: 

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.  

Location: This position is on-site, located in Laurel, MD 20707. 

Role: 

Delmock Technologies, Inc. is seeking an Audio-Visual Support Engineer to oversee the daily operations of WSSC’s Audio-Visual systems and services. This role encompasses the analysis, design, implementation, and ongoing support of the organization’s AV infrastructure. The engineer will collaborate directly with customers and key decision-makers to provide expert solutions, recommendations, and strategic plans for AV network requirements. 

Responsibilities: 

• Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations, settings, and user guides.  

• Manage daily Microsoft Teams Admin Center for Teams devices, Endpoint Manager, and Teams Room Manager Services.  

• Oversee the setup, configuration, and maintenance of MTR and MS Surface HUB devices to ensure a seamless, reliable meeting experience.   

• Manage device deployments, updates, and security patches; monitor device health and troubleshoot technical issues.  

• Collaborate with IT, facilities, and vendors to optimize room configuration, troubleshoot connectivity issues, and ensure a secure, user-friendly environment.  

• Provide user training and technical support, ensuring consistent performance across all meeting spaces.  

• Generate regular reports on system performance, utilization, and user feedback for continuous improvement.  

• Support integration with AV hardware  

• Lead and participate in MTR deployment projects, including planning, scheduling, and execution.  

• Manage timelines and resources efficiently.  

• Work with third-party vendors.  

• Support WSSC Remote Site in Prince Georges and Montgomery County  

• Support WSSC Commissions Auditorium  

• Point of contact for TEAMS when the conference room is in the stage of designing the meeting room.  

• Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)  

• Work with the audio-visual suppliers providing equipment for the meeting rooms. 

Minimum Requirements: 

• Associate degree in Audio Visual Engineering/Technology or equivalent, OR five additional years of relevant professional audio-visual experience.  

• Experience providing excellent customer service support with audiovisual systems. 

• Self-motivated and willing to take initiative to solve problems proactively.   

• Skill in documenting systems and procedures.  

• Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment  

• Strong understanding of Microsoft Teams, Office 365, and audiovisual conferencing technologies  

• Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)  

• Audio Visual experience  

• Proficiency in network troubleshooting, endpoint management  

• Excellent communication skills, both written and verbal  

• Strong problem-solving and analytical abilities  

• Customer-focused attitude with a commitment to delivering exceptional user experiences 

• Ability to work independently and collaboratively in a team environment  

• Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management)  

• Experience with Microsoft Teams Room, Microsoft Surface HUB, Lighting Systems, Yealink M-Core, etc. 

Clearance:  

• The ability to pass a background check is required. 

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. 

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! 

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.