Audio Video Technician - Excis Compliance ltd
New York, NY 10008
About the Job
• Setup, coordination, support and teardown of all scheduled onsite meetings and events (VIP / Boardroom Meetings, Townhalls, Auditorium Events)
• Takes ownership of local break-fix issues, reporting to relevant AV Helpdesk where applicable
• Ensures all AV/VC spaces are presentable for use
• Performs other AV/VC related tasks as directed by customer or CC’s Service Management team.
• Works with the AV Helpdesk to update relevant CRM platform tickets
• Work closely with AV Helpdesk and field service engineers, where required
• Provide business as usual support & basic training to internal and external clients
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures
• Liaising with remote offices in respect to the setup of video conferencing calls
• Maintain total confidentiality relating to information received for presentations and broadcasts etc.
• Working across all necessary Client locations and staff as required.
Requirements
- Previous experience working as an AV technician.
- In-depth knowledge of sound, video, and lighting equipment.
- Familiarity with computers and IP Networking Systems.
- Excellent troubleshooting skills.
- Good communication and interpersonal skills.
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN