Attorney Relations Assignment CSR - Loves Travel Stops & Country Store

Req ID: 440045 

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

BASIC PURPOSE: The Attorney Relations Assignment Representative is responsible for maintaining both the covered and 25% case assignment dockets which include assigning cases in a timely manner and making sure attorneys are performing to standard. This role also includes adding to our network of attorneys.

JOB FUNCTIONS:

• To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
• To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
• To recognize any case that may need specific actions to be taken and properly notify Attorney Relations-Attorney Development Supervisor. 
• To precisely input any information given by courts or attorneys into the computer system
• To properly complete various forms of paperwork needed to handle the case in the best possible manner
• To manage Assignment Docket(s)
• To build the TVC network of attorneys.
• To perform other duties as assigned by Attorney Relations-Attorney Development Supervisor when needed
• To arrive on time and stay for the duration of your scheduled shift
• To maintain proper records of attendance by correctly using the Paycom system
• Report to Supervisor/Manager

QUALIFICATIONS:

• Education Requirements
  • High School Diploma/GED
• Professional Experience
  • 3 Years in customer service
• Licenses, Certificates, Credentials, and Other Requirements
  • Must be able to type at least 35 WPM
  • Must be able to operate a computer, use the internet and be familiar with 10-key
• Skill Sets
  • Excellent verbal and written (both typed and handwritten) communication
  • Highly self-motivated and results oriented
  • Ability to perform in a high-energy, dynamic, and team-oriented environment
  • Ability to think independently and problem solve

POSITION REQUIREMENTS:

• Environmental
  • Position will be assigned to an office work from home environment
  • Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable).
  • The noise level in the work environment is usually moderate.  
• Schedule
  • Monday-Friday 8-5
• Location
  • The location assignment is remote with one in office week per Month.
  • This location is subject to change and/or the position may be required to operate in the main office located at 14313 North May Avenue, OKC, OK 73134

Job Function(s): Corporate 

Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.