Atlassian Solutions Engineer - Ford Motor Company
Olympia, WA
About the Job
_Enterprise Technology plays a critical part in shaping the future of mobility. If you are looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are._
_Working within our newly formed Atlassian “Hub” Team the Enterprise Technology organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We are looking for insightful individuals with Atlassian Cloud experience to help us turn data-driven insights into innovative solutions that our Atlassian “Spoke” Customers will use to satisfy their business requirements. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford._
_This is a DevOps position within the Atlassian Suite Cloud Service “HUB” Team. The successful candidate will be collaborating with a global team to provide engineering,development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence._
_What you will do..._
_This is a DevOps position within the Atlassian Suite Cloud Service “HUB” Team. The successful candidate will be collaborating with a global team to provide engineering development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence. The successful candidate responsibilities will include:_
+ _Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian Suite of tools._
+ _Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite._
+ _Design, engineer, support and enforce Ford platform standards in a HUB/Spoke governance model for the Atlassian products and cloud platform._
+ _Create, and maintain technical as well as customer facing documentation on key Hub and Spoke configurations currently in use, relationships between sites and products, and key information necessary for ongoing support._
+ _Champion tool to tool integrations within the Atlassian Cloud suite as well as external systems as required._
+ _Provide 2nd and 3rd level support to diagnose issues, identify root cause, and resolve product issues that may arise._
+ _Implement new tools and processes as required to enable effective use of SRE in support of Spoke customers._
+ _Define and support Business Continuity Plans, Disaster Recovery Plans, and ensure that Atlassian products in use comply with Ford Cyber Security Policies_
+ _Participate in and represent the Atlassian Hub Service team in the Ford Atlassian Center for Enablement with each of the PDO “Spoke” Teams._
+ _Must be highly collaborative and able to work with different application, engineering, and support teams of diverse composition._
+ _Occasional weekend and after-hours required to implement software upgrades and support application launches as the need arises._
_Qualifications_
+ _Bachelor’s degree in Computer Information Science or work equivalence_
+ _Advanced knowledge of Atlassian Cloud Suite and features_
+ _3-5 Years of experience in the administration, configuration, development, and support of Atlassian cloud products in and large scale enterprise environment, which may include some or all the following:_
+ _JIRA Software, add-ons, associated plug-ins, and extensions_
+ _Jira Service Management_
+ _Confluence_
+ _Compass_
+ _Atlas_
+ _Jira Align_
+ _Jira Product Discovery_
+ _Jira Automation_
+ _REST API, Python,and advanced JQL experience._
+ _Experience in working with business stakeholders for user requirement collection, problem statement identification, and functional design and fit/gap analysis._
+ _Experience in software product development, implementation, and change management processes._
+ _Experience in the Agile Methodology and mindset._
+ _Knowledge in ITSM processes supporting Incident, Request, Problem and Change Management._
+ _Must be highly motivated and able to work on multiple initiatives_ _at the same time._
+ _Solid analytic and critical thinking skills._
+ _Enthusiasm to learn new technologies._
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: Benefit Summary (https://urldefense.com/v3/__https:/fordcareers.co/GSR-HTHD__;!!N_LtwI-RPugbI9wg0dJn!DsiF5SEXdZDVZwdZgnRezGpR7r347NCo7gj6QzTiwtjge5_qTcqMFhCCblgcCy1Vja_vkencOcNa-g$)
*Candidates that live within commuting distance to a Ford hub location may be required to be on-site up to 3 days/week.”
_*Visa Sponsorship is NOT provided for this specific role_ *
_*Relocation assitance is NOT provided for this specific role*_
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Hybrid
#LI-DS2
Requisition ID : 40166
_Working within our newly formed Atlassian “Hub” Team the Enterprise Technology organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We are looking for insightful individuals with Atlassian Cloud experience to help us turn data-driven insights into innovative solutions that our Atlassian “Spoke” Customers will use to satisfy their business requirements. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford._
_This is a DevOps position within the Atlassian Suite Cloud Service “HUB” Team. The successful candidate will be collaborating with a global team to provide engineering,development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence._
_What you will do..._
_This is a DevOps position within the Atlassian Suite Cloud Service “HUB” Team. The successful candidate will be collaborating with a global team to provide engineering development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence. The successful candidate responsibilities will include:_
+ _Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian Suite of tools._
+ _Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite._
+ _Design, engineer, support and enforce Ford platform standards in a HUB/Spoke governance model for the Atlassian products and cloud platform._
+ _Create, and maintain technical as well as customer facing documentation on key Hub and Spoke configurations currently in use, relationships between sites and products, and key information necessary for ongoing support._
+ _Champion tool to tool integrations within the Atlassian Cloud suite as well as external systems as required._
+ _Provide 2nd and 3rd level support to diagnose issues, identify root cause, and resolve product issues that may arise._
+ _Implement new tools and processes as required to enable effective use of SRE in support of Spoke customers._
+ _Define and support Business Continuity Plans, Disaster Recovery Plans, and ensure that Atlassian products in use comply with Ford Cyber Security Policies_
+ _Participate in and represent the Atlassian Hub Service team in the Ford Atlassian Center for Enablement with each of the PDO “Spoke” Teams._
+ _Must be highly collaborative and able to work with different application, engineering, and support teams of diverse composition._
+ _Occasional weekend and after-hours required to implement software upgrades and support application launches as the need arises._
_Qualifications_
+ _Bachelor’s degree in Computer Information Science or work equivalence_
+ _Advanced knowledge of Atlassian Cloud Suite and features_
+ _3-5 Years of experience in the administration, configuration, development, and support of Atlassian cloud products in and large scale enterprise environment, which may include some or all the following:_
+ _JIRA Software, add-ons, associated plug-ins, and extensions_
+ _Jira Service Management_
+ _Confluence_
+ _Compass_
+ _Atlas_
+ _Jira Align_
+ _Jira Product Discovery_
+ _Jira Automation_
+ _REST API, Python,and advanced JQL experience._
+ _Experience in working with business stakeholders for user requirement collection, problem statement identification, and functional design and fit/gap analysis._
+ _Experience in software product development, implementation, and change management processes._
+ _Experience in the Agile Methodology and mindset._
+ _Knowledge in ITSM processes supporting Incident, Request, Problem and Change Management._
+ _Must be highly motivated and able to work on multiple initiatives_ _at the same time._
+ _Solid analytic and critical thinking skills._
+ _Enthusiasm to learn new technologies._
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: Benefit Summary (https://urldefense.com/v3/__https:/fordcareers.co/GSR-HTHD__;!!N_LtwI-RPugbI9wg0dJn!DsiF5SEXdZDVZwdZgnRezGpR7r347NCo7gj6QzTiwtjge5_qTcqMFhCCblgcCy1Vja_vkencOcNa-g$)
*Candidates that live within commuting distance to a Ford hub location may be required to be on-site up to 3 days/week.”
_*Visa Sponsorship is NOT provided for this specific role_ *
_*Relocation assitance is NOT provided for this specific role*_
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Hybrid
#LI-DS2
Requisition ID : 40166
Source : Ford Motor Company