Atlassian Project Support Consultant - US Tech Solutions, Inc.

Project Overview:

• Our mission is to make the world’s health data useful so that people enjoy longer and healthier lives. 
• We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation. 

Overall Responsibilities:

• The Atlassian Project Support Consultant will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello. 
• As a new tool in the Verily toolset, Atlassian will be used to improve workflows and processes.
• The Atlassian Project Support Consultant will assist with these in addition to helping train users on how to use the various Atlassian applications.

• Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
• Work with the Atlassian Committee on changes to the system. 
• Develop IT Asset Management via "Assets" formerly known as Insights.
• Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations.
• Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects.
• Work with (W) IAM teams to design and revise Life Cycle Management.
• Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products.
• Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options).
• Champion the Atlassian Product Suite to help drive adoption for the company.

Mandatory Skills/Qualifications:

• Bachelor’s Degree or equivalent experience.
• 5+ years administering Jira and Confluence in the cloud.
• 3+ years configuring Jira Service Management (Jira Service Desk).
• 3+ years of Scripting experience.
• 2+ years of Project Management and/or Scrum experience.
• Creating solutions for various departments using Atlassian tools.
• Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
• Understanding of ITIL Framework, Agile practices & Application Security.
• Merger and Acquisition experience.

Skills:

• Experience with Instance & Site Migrations/Unification
• Atlassian Certified Cloud Professional (ACP-420, ACP-120)
• Working knowledge of Cloud based technologies.
• Experience Building out Security/Group Management.
• Atlassian & Slack Integration Experience.

Education:

• A Bachelor's degree is nice to have, but not required.