ASST MANAGER - BANQUET - Seminole Gaming

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Job Description:

The Assistant manager of Banquets/Catering ensures that service standards are met with each assigned banquet/catering function/event. They communicate with other department personnel regarding type of equipment needed and placement, supervise the set-up and  breakdown of function rooms, assist in training and supervising staff, and assign staff according to schedule of events.

Responsibilities

• Manages the day-to-day operation of banquets/catering in accordance with established policies and procedures.
• Establishes and administers training programs within the department
• Coordinates the maintenance and development methods for high quality preparation/presentation of food & beverage; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
• Maintains an efficient program of scheduling based on Event Calendar/BEO’s
• Acts immediately on all guest concerns to ensure that corrections are made when possible.
• Compiles all reporting deemed necessary by the Banquet Manager.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Interview potential Team Members who have been recommended by HR Recruiting.

Qualifications

• College degree in Hospitality Management or Business preferred with one year of administrative experience required, or the equivalent combination of education and experience
• 2-3 years of banquet/catering or supervisor level experience in a fast-paced environment
• Computer literate with demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) required, previous experience with Kronos, Delphi, MMS Stratton Warren preferred
• Possess proficient mathematical skills to include the ability to add, subtract, multiple and divide
• Detail oriented, with outstanding communication, writing and proof-reading abilities
• Ability to work proactively and effectively in a fast-paced, complex, and dynamic environment
• High level of self-direction, self-motivation, and energy
• Present an image of excitement and enthusiasm with a friendly and outgoing personality, while being able to project a professional appearance
• Demonstrate extraordinary customer service skills with effective listening skills
• Ability to work a flexible schedule including nights, weekends and holidays as needed

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear; and, bending, stooping and carrying/ handling/moving weights of up to 25 pounds is also required. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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