Asst General Mgr, Prop Mgmt at JLL

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. Unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Summary
The Assistant General Manager (AGM) functions in conjunction with the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The AGM is responsible for all aspects of client and tenant satisfaction, working with the GM to achieve stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.). This position is located in Chicago, IL.

Job Description

Responsibilities:

• Work alongside the General Manager to assist in managing a commercial office building.
• Multi-tasking and flexibility are essential skills needed in this role.
• Creating strategic and collaborative solutions.
• Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
• Manage client and vendor relationships for seamless conflict resolution and account maintenance.

Specific Job Functions:

• Administrative/Reporting/HR:
  • Oversee completion of monthly, quarterly, and annual owner’s reports.
  • Review tenant communications relating to special projects, emergencies, or other requests.
  • Assist in completing the Operations Audit.
  • Participate in staff meetings.
  • Oversee Administrative positions.
  • Develop performance objectives and support mid-year and year-end performance reviews for Administrative positions.
  • Approve all timesheets and file payroll registers.
  • Assist in the hiring process.
• Financial & Accounting:
  • Oversee completion of annual budget, income and expense, and capital improvement plan.
  • Complete monthly accruals and work with accountant on monthly/quarterly reporting requirements.
  • Ensure timely and accurate reporting (monthly, quarterly).
  • Assist in completing financial audits.
• Tenant Relations:
  • Distribute annual tenant survey and perform follow-up as necessary.
  • Build and maintain tenant relations with key contacts.
  • Manage tenant option rights and information.
• Operations:
  • Grow network with third-party service providers.
  • Manage building operations contracts and vendors to maintain Class-A operations.
  • Conduct building inspections.
• Contracts/Agreements:
  • Review and authorize contracts where applicable.
  • Ensure all legal agreements have been fully executed by tenant and ownership.
  • Oversee Real Estate Tax protest process.

Job Qualifications, Education and Experience:

• Minimum of three (3) years of commercial real estate or property management experience. Bachelor’s degree from an accredited institution required, preferably in Business Administration, Real Estate, Accounting, Finance, Operations, or equivalent.
• Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required.
• Experience using a property management accounting platform, such as Yardi, Kardin, or MRI is required.
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers, and the public.
• Strong verbal and written communication skills.
• Proficiency in the use and application of technology tools.
• Proven track record of results in a fast-paced, high-volume environment.

Location: On-site – Chicago, IL

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays