Associate Technical Services Field Engineer - Var Freq Drives & Motors (EE23143) - TMEIC Corporation Americas

Job # EE23143

Job Title Associate Technical Services Field Engineer – Variable Frequency Drives & Motors

Office Location Roanoke, VA; Midwest, East Coast Preferred

Business Function/Department Industrial Systems/Technical Services

Sales Territory, if applicable

General Role Description

Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely

Role Accountabilities

-   Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products

-   Provide technical support to clients and other engineers, when not in the field

-   Perform preventative maintenance on client equipment

-   Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at the client site when necessary

-   Report to the factory any errors or deficiencies in hardware, software, or system design discovered from consultation with clients and Company engineers.  Implement corrective actions outlined in Field Change Notices as assigned

-   Troubleshoot, isolate issues, repair and/or replace defective components

-   Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

-   Draft Service Advice and issue to clients and field engineers, as approved

-   Write and submit field service reports to clients to document work performed in the field

-   Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

-   Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner

-   Respond to client issues, including after regular business hours on a schedule to be assigned

-   Investigate suggested field changes, report problems, and recommend solutions to the parent company as necessary

-   Train client personnel on system maintenance procedures and/or system operation

-   Identify and recommend additional value-add products and services through proactive engagement with clients

-   Perform commissioning, installations, quality inspections, and performance testing of VFDs to meet design performance criteria, as assigned

General Employee Accountabilities

-    Bring full effort to bear on tasks assigned by the manager

-    Give the manager best advice

-    Give earliest notice when work cannot be delivered as specified

-    Cooperate and collaborate with peers and interact cross-organizationally as specified by the manager

-    Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment

-    Comply with all Company policies, practices, and procedures and all regulations and laws

-    Recommend viable improvements proactively

-    Ensure effective utilization of business tools and processes

Minimum Qualifications

-   Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

-   Classes, labs, and projects with a concentration in some combination of electrical power systems, control system theory, supervisory software development, database design/management, software engineering, robotics, or mechatronics

-   Personal computer hardware and software skill proficiency

-   Co-op, internship, or other work experience

-   Demonstrated problem-solving skills

-   Demonstrated continuous improvement in areas of responsibility

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated successful working relationships with others, specifically clients, suppliers, and other internal and external contacts if has previous employment experience

-   Proficiency in MS Office

-   Availability to travel, domestically and internationally, up to 75%, sometimes with limited notice

Preferred Qualifications

-   Research project or thesis in the areas of electrical power systems, control system theory, software engineering, robotics, mechatronics, or AC/DC drives and motors

-   Work experience as a research assistant, intern, or co-op in the above areas

-   Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions

-   Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications

Link to TMEIC Corporation Americas website:  https://www.tmeic.com/.  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer