Associate Team Manager (Staffing) - Spencer Ogden

Overview of the duties of a Leader at Spencer Ogden:

• Identify and target key strategic clients for the business to achieve the very highest level of revenue generation both individually and across the company. Accountable for service offering, delivery and service evaluation for multiple clients. Actively develop relationships with senior level candidates and clients for the sector.
• With guidance of Senior Business Manager and Director, manage and develop your team (up to 5 team members); set team and individual targets; manage through and track the team’s performance in relation to business goals, whilst maintaining personal targets.
• Develop client and candidate relationships, acting as a trusted partner, increase market presence and overall performance.
• You will develop people management capability with a team of up to 3 team members. You will set personal and team member targets, lead WIPs, utilize and effectively deploy Spencer Ogden’s people development and performance management initiatives, to develop team members to high performance, whilst also maintaining personal targets.

SALES STRATEGY & BUSINESS DEVELOPMENT

• Instrumental in winning key target clients for the business, leading the pitching and proposal process cross division
• Highlight trends and developments within the market sector, that assist in business generation in line with the organization’s objectives
• Key in increasing market share for the business sector by managing a portfolio of strategically key accounts (successful in increasing, maintaining fees for the group, agreeing SLA’s and timely reviews)
• Cultivating and nurturing key relationships at a high level, resulting in increased revenue for the sector
• Develop and implement candidate strategy, improving offering across the sector
• Act as a director for target accounts within the business, driving the strategy cross company for these accounts, demonstrating cross fertilization of accounts resulting in increased revenue
• Identify strengths and weaknesses of competitors, thus giving Spencer Ogden the competitive edge
• Identify and develop networking opportunities across the cross company
• Assisting less experienced team members in the negotiation of terms of business with target clients
• Lead client visits with confidence, being proactive in selling the variety of recruitment solutions- demonstrating successes with retained business, advertising selection and complex proposals
• Produce detailed business plans and agree budgets with Director
• Ensuring productivity levels are such so one can over- achieve targets set on a monthly and quarterly basis

RECRUITING

• Offering team guidance and support with the sourcing and matching of available candidates
• Pitching candidates to clients with confidence over the phone, gaining interviews for candidates based on recommendation
• Develop a pool of senior candidates (passive and active) through networking and headhunting, developing relationships with these candidates
• Headhunting senior individuals (ear marked by clients) within the market with success, gaining interest in Spencer Ogden as a business for now or the future
• Producing shortlists of candidates for client to interview, presenting this shortlist to the client with success
• Writing persuasive ad copy for retained assignments representative of the client’s brand
• Dealing with response and enquiries, assessing suitability of candidates
• Arranging interviews for candidates with clients, providing detailed information to both parties
• Managing the offer process with confidence, handling complex offers with confidence and gravitas
• Ensure a level of contact is made post placement or during contract with candidates and clients
• Set personal targets with Managers on a daily, weekly and monthly basis

PEOPLE MANAGEMENT

• Develop and retain a team of up to 3 team members, identifying future talent and nurturing it for succession
• Accountable for developing and contributing to the success of trainee consultants, embedding Academy learning into practice
• Lead team recruitment and induction process - delivering structured training as required
• Implement and maintain a coaching program cross team, in alignment with Group L&D learning initiatives
• Manage probation process, weekly WIPs and employee life cycle performance activities e.g. PDP’s, competency assessment and career conversations
• Accountable for developing and contributing to the success of trainee Delivery Consultants and Consultants within SO recognized timeframes
• Support the evolution of each individual’s Personal Development Plan, helping set career milestones in order to achieve personal and business goals
• Develop an experienced team to create succession & seniority
• Meet weekly with team members to assess performance against target, setting SMART objectives
• Report to Manager on a weekly and monthly basis on team performance and forecast
• Accurately report to Senior Business Manager on a weekly and monthly basis on team performance and forecast
• Motivate and inspire team, understanding the motivations of each team member, using this knowledge for individual and organizational growth
• Monitor and evaluate system usage in line with company procedures, assess performance using internal systems, using the data to identify trends and areas for development
• Involvement in regular career and competency conversations with team members in line with company process
• Responsible for internal recruitment for the team and meeting headcount budget

INTERPERSONAL SKILLS

• Integrate new team members into the team, observe work practices and setting a good example with recruitment and system practices
• Offer support in developing and contributing to the success of trainee consultants, embedding their Academy learning into practice
• Professional communication via email, face to face and over the telephone maximizing opportunity for the business as a whole
• Work closely with support services SMEs to ensure best practice and company guidelines are being met
• Develop strong working relationships across sales teams, disciplines and support functions
• Facilitate a productive working environment by easing internal tensions and reconciling differences
• Deal with complex client or candidate issues on behalf of less experienced team members, developing team capability in the process
• Chair internal meetings with credibility
• Presenting to potential clients and key involvement in preparation for Company pitches
• Point of reference internally for industry related questions
• Assist in communicating and reinforcing team and business strategy interlay, fostering a spirit of team work through own enthusiasm
• Identify and escalate issues in a timely manner, presenting viable solutions
• Building collaborative relationships with candidates, clients and peers
• A role model internally for best practice in relation to use of system
• Articulating and contributing valuable ideas to team discussions, promoting teamwork

AD HOC

• Conduct yourself in the spirit of our values and Leadership Principles at all times.
• Any other duties that your manager may delegate.
• Provide guidance for team members in managers’ absence.
• Support internal recruitment for the team.
• Commitment to delivering on key business priorities.
• Representing SO at industry events, creating a network and SO presence.