Associate Systems Analyst - ASCENDING, Inc.

Title: Associate Systems Analyst
Location: Richmond, VA 100% onsite
Term: 6 month contract to extension

Job Summary
The individual will provide support to users, employing a high degree of customer service, technical expertise and timeliness by using various techniques for resolving problems. This individual will provide technical support for business specific applications. Is responsible for escalation of problems to the Director of HR Services as necessary.
Responsibilities

Application Systems Support- 40%

• Maintains optimal function of HR systems, which may include configuration, development, maintenance, and upgrade to applications, systems, and modules.
• Manages permissions and accesses to HR systems; ensures system compliance with data security and privacy requirements.
• Perform configuration changes, testing and implementation of internal HR initiatives using HR systems solutions
• Serves as liaison between HR, information technology, external vendors, and other stakeholders for HRIS design and implementation projects.
• Frequent interactions with customers and effective in interpersonal communication and problem solving.
• Uses a high degree of patience and problem management techniques to solve problems.
• Adheres to Virginia Housing and IT standards in resolving problems.
• Provide technical support for business specific applications.
• Maintain expert knowledge of all phases of business-specific technology requirements.
• Maintains own schedule of priorities.
• Ability to express technical concepts in terms that are understandable to the business users.
• Produce documentation relating to implementation and performance standards and ensuring on-going currency and relevance of these standards.

Data Management and Analysis 30%

• Strong analytical and conceptual skills
• Maintain a high level of discretion regarding access to and reporting of sensitive data contained within the supported system(s).
• Prepares new report templates for HR staff, managers and executives to execute as needed.
• Collects and compiles HR metrics and data from a variety of sources including HR system(s), employee surveys, exit interviews, employment records, government labor statistics, competitor's practices, and other sources.
• Manages permissions and accesses to HR systems; ensures system compliance with data security and privacy requirements.

Business Analysis 30%

• Review HR business processes to identify opportunities in which technology solutions can replace manual processes; coordinate testing and implement solutions.
• Ability to express technical concepts in terms that are understandable to the business users.
• Analyzing, understanding, and documenting "current state processes to understand the context and implications of change.
• Assembling and presenting information to management-level positions, as necessary.
• Coordinating User Acceptance Testing, as necessary.
• Prepares training materials, guides, documentation and performs user training as needed.

Competencies

• VHDA Core Competencies
• Knowledgeable
• Mission-Driven
• Can-Do Attitude
• Collaborative
• Customer Focused

Position Specific Competencies

• Analytical Skills
• Research data discrepancies
• Follow workflow logic
• Resolve QA defects
• Project Management
• Create simple project plans
• Ability to set milestone dates
• Provide updates in meetings, emails or software
• Skills and Knowledge
• Handles constructive criticisms well and uses them for professional growth.
• Builds appropriate rapport, and builds constructive and effective relationships.
• Uses diplomacy and tact and the ability to diffuse high-tension situations comfortably.
• Maintains peer relationships and can quickly find common ground and solve problems.
• Spends his/her time and the time of others on what's important;
• Quickly zeroes in on what's critically important to finishing tasks, can quickly sense what will help or hinder in accomplishing a goal.
• Eliminates roadblocks and creates focus.

Working Relationships
Works with the end users and all associates of the business specific application. Also, partners with the IT Services department, and users for other business specific applications as required.

Education and Experience

• Education: B.S. Degree in Information Services, Business Administration, or equivalent education and work experience
• Experience: A few years of diverse business experience in mortgage banking, housing program administration or other business related experience. A few years of experience in project management, information systems
• administration, business application systems, and/or organizational business systems implementation. A few years of experience in application administration.
• A few years of experience in hardware/software support in a medium sized environment, Working knowledge of SQL queries. Understanding of ITIL and ITSM methodologies

Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by applicable law to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands\fingers to crouch, handle, and/or reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25+ pounds. Specific visions abilities required by this job include close vision, distance, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other Duties Statement