Associate Support Engineer - The Fountain Group
Collegeville, PA
About the Job
The Fountain Group is currently seeking an Associate Support Engineer for a prominent client of ours. This position is located in Collegeville, PA. Details for the position are as follows:
Job Description:
Job Description:
- We are looking for a highly motivated Associate Customer Support Engineer to providing expert service and support to customers at customer site.
- Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements.
- Represents the face of the company to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.
- Job Responsibilities
- Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Drive toward zero service recalls
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance the company’s value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- Liaise daily with other Scientific Services staff across all sites
- Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule
- Performs all work in accordance with established safety procedures
- Complies with all company policies and procedures and adhere to company standards
- Escalates in a timely manner any issues or concerns that arise
- Performs other duties as required
- Bachelor’s degree preferred (may consider associate degree or high school diploma with extensive relevant experience)
- Professional laboratory experience working with various test equipment
- Lab equipment troubleshooting (i.e., HPLC, incubators, centrifuge, mass spec…)
- Familiar with SOPs, lab procedures, and documentation
Source : The Fountain Group