Associate Specialist Partnerships, Exhibits, Sponsorships - National Association of County and City Health Officials

Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Associate Specialist Partnerships, Exhibits, Sponsorships will join NACCHO at a time of dynamic growth. This position is important in the Membership & Meetings department.

POSITION SUMMARY:

The Associate Specialist – Partnerships, Sponsorships & Exhibits holds a senior level technical or administrative position that usually requires several years of experience, typically a minimum of three to five, beyond vocational or technical training to perform complex administrative or technical activities. The Associate Specialist – Partnerships, Sponsorships & Exhibits are responsible for office coordination, use of computer software programs, or management of an activity requiring system coordination and extensive interaction with people, including internal employees and people on the outside.

The Associate Specialist – Partnerships, Sponsorships & Exhibits contributes to the advancement of local public health practice by performing a range of responsibilities related to NACCHO’s memberships and meetings functions. This position provides logistical and organizational support to NACCHO’s meetings and membership team and reports directly to the Manager, Affiliate Partnerships, Sponsorships, and Exhibits.

The Associate Specialist is directly responsible for coordinating key logistics and managing deliverables as part of partner agreements for NACCHO’s Affiliate Business Partner (ABP) program, as well as sponsor and exhibitor agreements for their flagship annual hybrid conferences: the Preparedness Summit and NACCHO360. The position works collaboratively across the Contracts, Finance, IT, MARCOM and Membership and Meetings teams to ensure the effective fulfillment and tracking of agreements and payment of invoices.

Other key functions for this position include working directly with ABP program members to support member benefit deliverables including webinars, focus groups, advertising placements, programmatic team consults and social media coordination and logistics. Additional ABP program responsibilities include recruitment and maintenance efforts, renewal communications, invoicing, payment collection, and tracking deliverables with other responsibilities as needed. This position will also include oversight of processes and procedures to ensure efficient, responsive, and cost-effective management of NACCHO’s annual conferences, and small meetings; sponsorships and exhibits; contracting, invoicing and payments.

This position requires initiative, teamwork and solid organization and technical skills. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the use of discretion and independent judgment. The Associate Specialist will collaborate with NACCHO staff and members to centralize, streamline, and improve NACCHO’s meetings activities and ensure superior service to partners, sponsors, and exhibitors.

COMPETENCIES AND EXPECTATIONS:

• Ability to establish effective working relationships with diverse groups, including. interacting effectively with co-workers, members, funders, partners, vendors, etc.
• Ability to complete tasks within assigned time frames.
• Ability to work independently as necessary to achieve high performance in position.
• Ability to work effectively within teams.
• Full accountability for all work responsibilities and outcomes, and for input to team(s).
• Good written communication skills.
• Strong analytical skills.
• Strong interpersonal skills.
• Strong organizational skills.
• Detail-oriented; high degree of accuracy in all aspects of work.
• Customer service orientation, for both internal and external customers.
• Ability to maintain accurate files.
• Ability to establish effective working relationships with diverse groups, including interacting effectively with co-workers, members, funders, partners, vendors, etc.
• Ability to complete tasks within assigned time frames.
• Ability to work independently as necessary to achieve high performance in position.
• Ability to work effectively within teams with full accountability for all work responsibilities and outcomes, and for input to team(s).
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.
• Ability to apply common sense understanding to carry out simple instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly and efficiently.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

POSITION SPECIFIC DUTIES:

AFFILIATE BUSINESS PARTNER PROGRAM (ABP)

• Assists with the execution of the Affiliate Business Partner Program, including membership,
• sponsorship, and exhibits; serves as primary contact with ABP members regarding invoicing.
• Coordinates and tracks ABP deliverables with the Engagement/Communications Specialist.
• Creates, documents, tracks, and refines new and existing internal processes and procedures that ensure effective and efficient customer services for Affiliate Business Partners and other non-profit and forprofit prospects who sponsor and exhibits.
• Updates and maintains ABP membership database records in NetForum.
• Maintains consistent data updating of all related NACCHO website resources.
• Coordinates partner renewal campaigns with Manager, Affiliate Partnerships, Sponsorships & Exhibits.
• Follows up directly with past due ABP members to renew before the end of the 90-day grace period.
• Develops NetForum queries and reports needed for ABP communications.
• Assists with marketing the ABP program and benefits to members and prospective members.
• Provides timely and relevant follow-up to all ABP requests and correspondence.
• Updates ABP partner data and manages weekly reporting on key membership metrics and KPI’s.
• Oversees onboarding coordination for new ABP members, including processing invoice payment, scheduling recurring monthly meetings, activating user MyNACCHO accounts, and providing member benefit deliverable specs and supporting request documents.

MEETINGS

• Supports NACCHO’s annual meetings regarding online and in-person registration, exhibits, and sponsorships for NACCHO’s flagship conferences.
• Assists in maintaining accurate exhibitor, sponsor, and prospect database records in NetForum.
• Coordinates the sponsorship and exhibit sales platforms in conjunction with the Manager, Affiliate
• Partnerships and Sponsorships, relevant organizations, and the annual meetings planner.
• Contributes to the overall growth of meetings revenue through timely invoicing and payment collection.
• Establishes and maintains successful member and attendee relationships, including identifying needs while applying skills and knowledge to determine solutions and identify opportunities.
• Serves as a liaison with Contracts, Finance, IT, and other program staff across NACCHO, ensuring that meetings related inquiries and concerns are addressed in a timely manner.
• Supports the registration process for NACCHO’s annual conferences and other projects, as needed.
• Perform other job duties, as needed.

EDUCATION/EXPERIENCE/SKILLS:

The Associate Specialist will have a high school degree or the equivalent and a minimum of three years work experience. An Associate degree or equivalent relevant field and two years related experience; or four years related experience and/or training; or equivalent combination of education and experience preferred. Some persons holding bachelor’s degrees may accept positions at this level in order to gain the experience or exposure needed to obtain a specialist position.

• Experience working in an association environment preferred.
• Knowledge of office practices, procedures and equipment.
• Understanding of professional association issues and practices, including the contracting process, meeting planning, billing, and payment collection.
• Experience with database support as well as CRM data management and collection.
• Preferred: Experience working with NetForum and SharePoint.
• Ability to balance and effectively accomplish multiple priorities within established time frames.
• Ability to work well under pressure.
• Ability to work independently as necessary to achieve high performance in position.
• Ability to work effectively within a team.
• Ability to take initiative.
• Strong writing, proofreading, and editing skills.
• Strong written and oral communication skills.
• Intermediate level computer skills with Microsoft Office, including Word, Excel, and PowerPoint.
• Strong organizational and customer service skills.
• Strong interpersonal skills.
• Extremely detail-oriented; highest degree of accuracy in all activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds.

WORK ENVIRONMENT:

The noise level in the work environment usually is moderate.

Salary Range: $54,611 - $57,506

SELECTION PROCESS:

The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, one writing sample to: PN – 110 Associate Specialist Partnerships, Exhibits, Sponsorships.

https://naccho.clearcompany.com/careers/jobs/0f94688e-b7ed-ba54-7775-342eaadb1c97/apply?source=2944654-CS-2909

NACCHO offers generous benefits package such as:

• Medical, Dental, Vision, STD, LTD insurances
• 15 days of paid vacation & 13 days of sick leave and other types of leave
• 403(b) Retirement plan,
• Hybrid Remote Work Available
• NACCHO is a qualified employer under the Public Service Loan Forgiveness program.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.