Associate Relationship Manager at AmTrav

Job Type

Full-time

Description

Who we are:

Well, we definitely aren't Google.

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don't like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves).

Working with us isn't likely something you've experienced before. We're laid back and welcoming, with a firm grasp on results-driven work. We don't want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn't have to always feel so serious).

Travel Perk Acquisition

In June of this year, Travel Perk acquired Amtrav. Amtrav remains its own company under the Travel Perk umbrella. With the acquisition, we are now a global company with a diverse customer base-and we want to ensure that the people behind our product reflect that.

Learn more about the acquisition here .

About the Role

As our Relationship Management team grows we are looking for a customer-oriented and result-driven Enterprise AM to join us. This role is advertised internally only initially.

As an AssociateAccount Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

What you will do:

• Own a portfolio of longtail customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of AmTrav
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
• Be an expert on the portfolio of AmTrav products in order to meet & exceed quarterly targets of Up / Cross-selling
• Develop strong relationships with your clients that will shape their business travel programs
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal AmTrav teams and the Account Relationship Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritize your time in order to maximize impact in key business areas

Requirements

• Relevant account management or customer success experience.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritization and time management skills
• Result oriented mindset while keeping customer satisfaction as your top priority
• Great ability to analyze and translate data for your customers

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains
• Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
• You seek feedback early and often and are open to both give and take constructive and direct criticism

At AmTrav, we believe in the power of bringing people together for real-life (IRL) connections. We take an IRL-first approach to work, which means you'll be expected to work in person at least three days a week. Therefore, you should live within commuting distance of one of our offices in Chicago, Los Angeles, or Boston. Meeting in person strengthens connectivity, productivity, and creativity, making us a better workplace overall and has the added benefit of building bridges

We respect work-life balance and offer flexible schedules, alongside competitive salaries. Our fantastic benefits include:

Competitive compensation, including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical, dental, vision, and life

Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

Global presence and hybrid working style

Unforgettable TravelPerk events, including travel to one of our hubs

Learning and professional development opportunities

Exponential growth opportunities

Paid maternity/paternity leave

IATAN Travel Agent membership with discounts on travel worldwide.

We're an equal opportunity employer, meaning you're welcome at AmTrav regardless of your appearance, where you're from, or anything else that makes you you.