IT Officer - Jhpiego

Overview

The IT Officer will provide network and desktop administrative support to all the programs and staff located at each location in IT Officer for Jhpiego in accordance to Jhpiego global policies. He/She will be responsible for upkeep of the equipment including computers, printers, photocopy machine, camera, LCD projector, data cards, landline phones etc. As the IT Officer will also establish relationships with local vendors for procurement of equipment and assume responsibility for assuring quality service from selected vendors

Responsibilities

• Provide complete software installation and maintenance. This includes installing and configuring the Internet base network according to standard configuration and maintaining/administering the systems for all offices across Cameroon Health district of the project;
• Remote support to all offices in Cameroon using the latest communication technologies such as Skype, Google +; MS teams, Zoom, etc..
• Maintenance of the Local Area Networking systems including workstations, servers, routers, hubs and cabling;
• Capability to manage the servers and network by crating low-level, mid-level and power user accounts;
• Develop data entry and database management programs.
• Interacting with IT vendors to provide best prices and support for all hardware requirements
• Ensuring each laptop/desktop & all other IT hardware and systems are fully operational with latest systems security / anti-virus updates across the main office and regions
• Ensuring regular data back-ups routines for all Jhpiego Staff;
• Maintain inventory of all IT related equipment’s across the Jhpiego Cameroon offices;
• To visit Field offices to provide IT related support when required and approved by the County Director or Chief of Party;
• Provide complete software/hardware installation, maintenance and data recovery/back-ups in order to help prevent any kind of software and hardware crashes;
• Provide IT related technical support, whenever required, for conducting conferences/ workshop/ trainings/ seminars etc;
• Interact with the IT contact person/ team at Baltimore office for procurement and management of IT related tasks;
• Coordinate and direct regular updates on new technical knowledge, approaches and successes within Jhpiego Cameroon offices;
• Maintain working relationship with HQ IT staff in Baltimore

Required Qualifications

• Minimum of a Bachelor degree in Informatics/Computer Science or equivalent knowledge and skills;
• Must know Windows Server 2008 applications (Active Director, DNS, DHCP, ICS)
• 6+ years advanced skills in troubleshooting and configuring for Windows XP/Windows 7; Outlook, MS Office, Visio, MS Project, Internet Explorer, and Adobe products
• 3-4 years working experience in computer maintenance, services and upgrading field in international NGOs.
• Experience in designing databases and webpage
• Exercise independent judgment in determining and implementing improvements/solutions for computer hardware
• Ability to work in a team, foster teamwork in others and to manage several major activities simultaneously.
• Ability to travel within Cameroon field intervention area

Preferred Qualifications

• Familiar with supporting SmartPhones, such as the Apple iPhone
• Experience training individuals in best practices of using computers, managing personal data files, and software applications
• Ability to explain technical issues to a non-technical audience on a regular basis